Get in Touch
Contact us at (866) 889-9295 or via info@brandsnmore.com. Please note our business hours are Monday-Friday 10AM - 4PM PST, excluding public holidays.
Your Account
Create your account by signing up on the top right corner of our website or at checkout by selecting “save my information for a faster checkout” when finalizing your purchase. You may also visit the “Create Account” page directly here. Keep in mind, you may view and update your profile anytime.
Password Retrieval
Request your password to be sent to the email we have on file by clicking the “forgot your password” prompt on the login page. If you do not remember your email address, please refer to your most recent order confirmation email or contact us directly.
Orders & Shipping
You may check your order history by logging into your Brands & More account to view past and recent purchases.
Delivery Rates
Shipping and handling for your order is based on the total weight of the order. We offer a flat rate shipping option for $6.95 (US only) and ship via FedEx or USPS. We offer free standard shipping on all orders over $40 (excluding tax) and after discounts.
Expected Transit Time
You can expect your purchase to arrive within 4-12 business days of receipt. For an additional charge, we can expedite delivery to most destinations in 1-4 business days. Note: Orders are processed and shipped during business hours.
Phone Orders
Should you experience difficulties ordering online, we will be happy to take your order over the phone. Please have a list of your chosen items along with your shipping, billing, and credit card information to help speed up the process.
Changing Your Shipping Address / Billing Address
Please edit your billing or shipping address by logging into your account. Note: We cannot modify your billing information for security purposes.
P.O. Box Deliveries
We deliver to P.O. Boxes via USPS. Orders over $40 that receive free shipping are shipped via FedEx SmartPost. We cannot ship ground to P.O. Boxes.
Shipping to Multiple Addresses
Currently, we cannot ship to multiple addresses. You may place separate online orders, amending the shipping address details for each order.
Shipping Internationally
We do provide economical international shipping via Global-e for secure, fast shipping service across borders. Please review our international shipping terms here.
Locating Your Order
To view the status of a current purchase or order history, login to your account. If you do not have an account, you can still check your order status by clicking the link at the bottom of your order confirmation email.
Late Deliveries
We recommend checking the tracking information for any delays or delivery attempt notifications left by the carrier. If your package has not arrived within the normal delivery time, please contact us.
Order Confirmation Email
You will receive an order confirmation email 10-15 minutes after placing your order. If not received, please check your spam folder.
Shipping Confirmation Email
Track your package by clicking on the link provided in your confirmation email. Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Delivery Concerns
Sometimes carriers will mark a package as “delivered” before the carrier arrives because it is “Out For Delivery”. We recommend checking for a “Delivery Attempted” notification left by the carrier. Please contact us if you are still unable to locate your package.
Payment Options
You can pay for purchases using PayPal, Visa, MasterCard, and American Express. Unfortunately, once your order has been submitted, we cannot update the payment details. If you need to cancel your order, please contact us at info@brandsnmore.com.
Returns & Exchanges
We have a 30 day return policy from the time you receive your order. Unfortunately, we can’t offer refunds or exchanges past 30 days. To be eligible for a return, your item must be unused and in the same condition and packaging as you received it. Gift cards are non-refundable or exchangeable.
Starting a Return
To complete a return, we require proof of purchase and the reason for the return. Please email info@brandsnmore.com for a return authorization form. Note: The cost of return shipping will be deducted from your refund. A prepaid shipping label will be provided or you may ship the item yourself. If you are shipping an item over $75, consider using a trackable shipping service, or purchasing shipping insurance. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment, within 3-5 business days.
Late/Missing Refunds
If you haven’t received a refund, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
Exchanges
You have 10 days to exchange an item for an equal or lesser price. To be eligible for an exchange, your item must be unused, in its original packaging, and in the same condition that you received it. Shipping costs are non-refundable.
Gift Returns
If you received a gift item and would like to return it, you will be entitled to a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.
Damaged or Missing Products
If you are missing an order or received a defective item, please contact us using the Live Chat at the bottom of our website, email us at info@brandsnmore.com, or call (866) 889-9295.
You will not responsible for shipping costs on damaged or missing products.